FAQ

What is your privacy policy?

Please see our Privacy/Security Page

 

I'm in the local area, can I pick up my order?

We do not have a retail store at our shop, all sales are online only!

 

Will you mark my purchase as a"Gift" or declare a lower value?

No - We must submit the correct purchase amount on a customs form. We do not mark items as "Gift" nor can we declare a lower value - If you ask us to mark your order as a "gift", we may cancel the order and issue a refund without contacting you.

Any person who knowingly submits false or misleading export information through the Shippers Export Declaration (SED) (or any successor document) shall be subject to a fine not to exceed $10,000 per violation or imprisonment for not more than 5 years, or both. Source: U.S. Code: Title 13 : Section 305

 

The sender's failure to complete the form properly can delay delivery of the item or inconvenience the sender and addressee. Moreover, a false, misleading, or incomplete declaration can result in the seizure or return of the item and/or in criminal or civil penalties.

 

Customs, Duties, and Taxes?

Orders that are shipped to countries outside of the U.S. may be subject to import taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient (buyer) of an international shipment may be subject to such Import Fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient (buyer); we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

 

Refusal to pay custom's fees, duties or vat resulting in the products return will have the fees deducted from any credit due.

Please see additional information listed below for INTERNATIONAL orders. 

Payment type: I paid with PayPal eCheck - Why hasn't my order shipped?

We do not ship products paid with a PayPal eCheck until the eCheck has cleared your account. This usually takes 3-5 business days and may take even longer. Please login to your PayPal account to see if your eCheck has cleared. Thank you.

Are the products I ordered in stock?

Our shopping cart system is set to let you know when a product is out of stock. If you were able to place the order, then the item(s) were in stock.  

ALL ORDERS: How soon will my order ship?

Usually the same or next business day (business days are Monday - Friday and usually orders received after 4pm PST or on weekends (Saturday and Sunday or a holiday) are shipped the next business day, occasionally, we may need to contact you prior to shipping which will delay shipping until we hear back from you. Please check your email!

INTERNATIONAL ORDERS must provide a phone number for the custom's forms.
 

We are closed on weekends and the following days in 2020, orders will ship on the next business day following the holiday or closure:
  • Monday, October 12 (Columbus Day)
  • Wednesday, November 11 (Veterans Day)
  • Thursday, November 26 & Friday, November 27 (Thanksgiving)
  • Thursday, Dec 24 & Friday, December 25 (Christmas)

      DOMESTIC SHIPPING: How soon will I receive my order?

      Orders shipped USPS Priority generally take 2-3 business days and First Class take 2-5 business in the Continental US. Delivery time cannot be estimated to APO/FPO Addresses. We are now adding insurance on First Class packages. Please contact us right away if there is a problem with your package.
      We are closed on weekends and the following days in 2020, orders will ship on the next business day following the holiday or closure:
        • Monday, October 12 (Columbus Day)
        • Wednesday, November 11 (Veterans Day)
        • Thursday, November 26 & Friday, November 27 (Thanksgiving)
        • Thursday, Dec 24 & Friday, December 25 (Christmas)

        INTERNATIONAL - How soon will I receive my order?

        Our shopping cart system will give you the number of business days (business days do not include weekends and holidays) USPS estimates it will take for your package to arrive; this estimate does not include time in customs. This is an estimate there is no way to know how long an order will take to clear customs.

        USPS First Class International shipping time varies greatly from a few weeks to several weeks. Currently some packages are taking 40-60 days. We add insurance through a third party, so please contact us right away if the parcel is damaged when you receive it as there are specific guidelines to follow for the claim. 

        USPS Priority International orders include $200 insurance or the value of the package; please let us know if you do not receive your package in a reasonable amount of time. We have had packages received in 6 business days and one took 41 business days. The average is closer to 10 business days.

        Any and all VAT Taxes or Duties are the customer's responsibility.

        All overseas customers including packages to APO/FPO addresses must provide a phone number for the custom's forms. We do not automatically receive a phone number when orders are placed using PayPal. If you have not signed up for an account, we will contact you for this information - PLEASE CHECK YOUR EMAIL!

        All INTERNATIONAL ORDERS must provide a phone number for the custom's forms.

        We are closed on weekends and the following days in 2020, orders will ship on the next business day following the holiday or closure:
        • Monday, October 12 (Columbus Day)
        • Wednesday, November 11 (Veterans Day)
        • Thursday, November 26 & Friday, November 27 (Thanksgiving)
        • Thursday, Dec 24 & Friday, December 25 (Christmas)

              INTERNATIONAL - the shipping cost seems incredibly high is there anyway to get my order shipped for less?

              The first pound for postage is always the highest, so the more items ordered, the lower the cost per item. Priority International Mail includes $200 of insurance and tracking (required by PayPal). Grouping an order with other modelers would reduce your overall shipping cost, so if you belong to a model club, check with others to see if this is an option. Also, please check our "Authorized Dealer" page. They offer additional model products and alternate shipping methods.

              USPS First Class International mail is now offered. There is some tracking however, if the package is lost USPS will not do a search. We add insurance through a third party, so please contact us right away if the parcel is damaged when you receive it as there are specific guidelines to follow for the claim.

              Insurance and Signature Confirmation?

              Our shopping cart calculates postage for large orders at a higher cost. For your protection and ours, this extra cost is used for Insurance and/or Signature Confirmation at our discretion.

              INTERNATIONAL - What do I need to do to file an Insurance Claim?

              International packages include some insurance. If you receive an article that is damaged or has some contents missing, first contact us immediately. You may need to return the item to the Post Office. Be sure to save the item, the mailing container, wrapping, packaging, and any other contents.

              The Post Office will verify the damage and have you complete a claim form. The package may have to be returned to its country of origin to complete this claim.

              I received a notice from Kalama Precision Machine - who is this?

              Kalama Precision Machine owns the Small Shop® website and manufactures the Hold & Fold and other Small Shop® products.

              I own a model shop and would like to become an "Authorized Dealer" how do I contact you?