FAQ
I'm in the local area, can I pick up my order?
We do not have a retail store at our shop, all sales are online only through this website.
Will you mark my purchase as a"Gift" or declare a lower value?
Any person who knowingly submits false or misleading export information through the Shippers Export Declaration (SED) (or any successor document) shall be subject to a fine not to exceed $10,000 per violation or imprisonment for not more than 5 years, or both. Source: U.S. Code: Title 13 : Section 305
The sender's failure to complete the form properly can delay delivery of the item or inconvenience the sender and addressee. Moreover, a false, misleading, or incomplete declaration can result in the seizure or return of the item and/or in criminal or civil penalties.
Customs, Duties, and Taxes?
Refusal to pay custom's fees, duties or vat resulting in the products return will have the fees deducted from any credit due.
Please see additional information listed below for INTERNATIONAL orders.
Payment methods accepted?
Are the products I ordered in stock?
Can I add items to my already placed order?
ALL ORDERS: How soon will my order ship?
INTERNATIONAL ORDERS must provide a phone number for the custom's forms.
- Memorial Day: Monday, May 29
- Juneteenth National Independence Day: Monday, June 19
- Independence Day: Wednesday June 28 through Wednesday, July 12 - orders will not be able to be placed during this time
- Labor Day: Monday, Sept. 4
- Columbus Day: Monday, Oct. 9
- Veterans Day: Saturday, Nov. 11
- Thanksgiving: Thursday, Nov. 23 & Friday, Nov. 24
- Christmas: Monday, Dec. 25
DOMESTIC SHIPPING: How soon will I receive my order?
- Memorial Day: Monday, May 29
- Juneteenth National Independence Day: Monday, June 19
- Independence Day: Wednesday June 28 through Wednesday, July 12 - orders will not be able to be placed during this time
- Labor Day: Monday, Sept. 4
- Columbus Day: Monday, Oct. 9
- Veterans Day: Saturday, Nov. 11
- Thanksgiving: Thursday, Nov. 23 & Friday, Nov. 24
- Christmas: Monday, Dec. 25
INTERNATIONAL - How soon will I receive my order?
USPS First Class International shipping time varies greatly from a few weeks to several weeks. Shipping estimates do not include time in customs. We add insurance on parcels shipped to some countries (excluded countries are listed at this link under exclusions section B). The insurance is through a third party, so please contact us right away if the parcel is damaged when you receive it as there are specific guidelines to follow for the claim.
USPS Priority International orders include $200 insurance or the value of the package; please let us know if you do not receive your package in a reasonable amount of time. We have had packages received in 6 business days and one took 41 business days. The average is closer to 10 business days.
Any and all VAT Taxes or Duties are the customer's responsibility.
All overseas customers including packages to APO/FPO addresses must provide a phone number for the custom's forms. We do not automatically receive a phone number when orders are placed using PayPal. If you have not signed up for an account, we will contact you for this information - PLEASE CHECK YOUR EMAIL!
All INTERNATIONAL ORDERS must provide a phone number for the custom's forms.
- Memorial Day: Monday, May 29
- Juneteenth National Independence Day: Monday, June 19
- Independence Day: Wednesday June 28 through Wednesday, July 12 - orders will not be able to be placed during this time
- Labor Day: Monday, Sept. 4
- Columbus Day: Monday, Oct. 9
- Veterans Day: Saturday, Nov. 11
- Thanksgiving: Thursday, Nov. 23 & Friday, Nov. 24
- Christmas: Monday, Dec. 25
INTERNATIONAL - the shipping cost seems incredibly high is there anyway to get my order shipped for less?
USPS First Class International shipping time varies greatly from a few weeks to several weeks. Shipping estimates do not include time in customs. We add insurance on parcels shipped to some countries (excluded countries are listed at this link under exclusions section B). The insurance is through a third party, so please contact us right away if the parcel is damaged when you receive it as there are specific guidelines to follow for the claim.
Insurance and Signature Confirmation?
INTERNATIONAL - What do I need to do to file an Insurance Claim?
The Post Office will verify the damage and have you complete a claim form. The package may have to be returned to its country of origin to complete this claim.